Clients feedback is at the heart and sole of the Pymm & Co Estate Agents in Norwich business ethos, it is why we are in business. Below you will find many reviews from satisfied previous clients. If you have enjoyed your experience with us, and we sincerely hope you have, then please submit your review via below.
Having dealt with Leon I have to say in all my years of dealing with estate agents, in both a personal and professional capacity I was very impressed with him and Pymm & Co. I feel they actually cared about their clients and were very helpful at all times.
We have recently started a short term let from Pymm & Co. They have been nothing but professional from arranging the initial viewing to moving in. We’d especially like to thank Mel who has been particularly helpful by being open and clear through all communications and also offering her advice on other details.
Leon was fantastic from start to finish of the purchase of my property. Keeping me update on the progress in a friendly and professional manner.
Thank you Pymm and Co for your excellent service during what is a potentially very stressful time. I would especially like to thank Rachel who stepped up brilliantly to get me over the line with my sale. Very supportive when needed. Great job
Excellent service. Rachel was friendly, prompt and helpful with all enquires
We would like to thank Leon and his team for helping us through our purchase, there were few obstacles we had jump through. It was great to have someone understanding and helpful. We had a very short window to get the purchase through and Leon and his team went over and above to make it happen. It really makes a difference when someone goes that extra mile for you. We really appreciate it and will look forward to doing business again. Great work team! Thank you.
Mr and Mrs Harris
I would like to thank Rachel Ingleby for all her help which ensured an efficient completion on my sale, always returned my calls and chased solicitors at critical times, well done Pymm &co
I just wanted to take a moment and just say Emma has taken over the last few days and she is a complete credit to your team , she has called me more in the last two days than anyone else has the last 4 months updating me , pushing exchanges, and making sure I was being told each step . I really hope she’s seen as a credit to the company she’s the person that would want me to put my house on the market when it comes to selling at some point in life if she was dealing with the whole sale, Once again, a huge thank you to Emma , I could not have spoken to a nicer more honest person these last two days .
Excellent! Fantastic costumer service from everyone, I had a really positive experience buying through Pymm & Co. All queries dealt with promptly, and there to hold my hand thought the process! Thank you!
Once again I would like to say thank you for excellent service from Pymm and Co. On this occasion, I challenged you to sell my house really quickly, as I had my eye on a city centre repossession with another agent. Despite ultimately the brochure you produced was not needed, I should mention the quality of the photographs and presentation - which are at least a nice souvenir of the upgrade we gave our former home. However, you probably won't be surprised to hear that more than anything, I want to thank Rosie for taking ultimate responsibility for making this all happen. Having now experienced the flaws of buying from one of the national and sometimes more impersonal agents, I appreciate the way she works more than ever. First of all, Rosie negotiated and secured the sale of my house. Where I needed a particular kind of buyer for that reliable quick sale, my instincts were right that you might have someone in mind. However, it was Rosie's good advice, straight talking, and established relationships with both parties that made this possible. Certainly for me not a routine transaction, but being able to trust in Rosie so much facilitated that leap of faith. Secondly, Rosie acted for me in negotiating my purchase. This was very clever, as the saving I made on the purchase directly subsidised my selling price - which was essential to engage the buyer. So her method looked after two existing clients, and secured another sale for Pymm and Co? Thirdly, for the second time in two years, my 'must be quick' purchase dragged on for months due to other people's incompetence. Throughout the whole process, Rosie was the one who chased the other agent and different solicitors, whilst reassuring and keeping two clients in the loop. Without her, there would have been no sale and no purchase. Rosie has clearly earned great respect from colleagues outside of Pymm and Co, far and wide. Anyone can chase and try to negotiate outstanding matters, but only the few have the true engagement skills and gravitas to turn that into results. I'm so grateful that because of Rosie, I finally moved into my dream home. ? So thank you for everything, and please feel free to share my comments with other potential clients.
I wanted to say thank you for such a fantastic service from Pymm & Co. Everyone was spot-on from the moment I viewed Copenhagen Way, to when I eventually moved into the property last Friday.
The sales team gave me good advice helping to sell Adelaide Street in record time - and to the right buyers, at a higher price than any of us realistically expected. I appreciated the kind comments about the presentation of the house but feel the promotion, handling of viewings and negotiations was equally important.
Of particular note, I cannot praise Rosie Turley highly enough. She has been my rock for the past three months, keeping me sane where circumstances of my purchase must have made her life quite difficult. Rosie remained professional, pro-active and considerate at all times, and I have no doubt that without her constant care and candour to all relevant parties my purhase and sale may well have fallen through. I cannot imagine anyone better to be told by that you're suddenly not moving a few days before Christmas when you've just packed up your house, I think that says it all really.
Thank you again, I'd recommend Pymm and Co to anyone.
I have found the service from Pymm & Co to be of highest standard. In all my dealings they beautifully managed to combine efficiency & humanity. Everybody I have spoken to has been incredibly courteous, helpful and accommodating. I have felt valued as a customer (and I only had a small contract). If there were more companies like Pymm & Co in the property world, then estate agents would held high esteem. Thank you Pymm & Co (especially Georgina)
Good afternoon, I would like to compliment one of your excellent employees, Daniel. He was very polite, prompt and helpful. Daniel helped our friends to relocate in very short time and He knew just what to do to help my friends finding the right property. Very good communication skills as well . A big thank you for all the support, Kind regards.
Mrs Teleptean - Tenant, Norwich
Sold my dad's bungalow within 5 day's with no problem. Always kept me in the loop from start to finish. Very impressed all round.
Dealt with a tricky house move of mine in regardes to both buying and selling which became somewhat painful due to external factors, including a certain global pandemic. Tireless work ethic and always kept me up to date with what was going on. Everyone I spoke to handled themselves excellently under stressful circumstances - would not hesitate to use them again.
Thank you for confirming the successful application for myself and Mia. I will compete the forms and bring the requested paperwork to you on Saturday if possible? I would just like to thank you for all of your assistance again with this let. Working in the industry myself I know how difficult it can be, and actually I thought that my experience within lettings would make this process quite smooth, but you have helped with all of the hurdles along the way, answering any queries promtly and kindly, you have gone above and beyond for us and we greatly appreciate it. Please pass this feedback onto your manager as I truly believe you are an asset to Pymm and Co! I cannot thank you enough for your patience and assistance throughout the process.
Pymm&Co provided me with a professional streamlined service for letting out my property. They were excellent. Sorting out all the requirements, finding tenants and keeping me updated. I can highly recommend them for Lettings from a Landlord and Tenancy viewpoint. Nadine of the Norwich Branch provided an excellent service. I have been a long term customer of Pymm&Co and know I can rely on them for integrity, trustworthiness, professional conduct and fairness in all dealings. An Excellent & Professional Service.
I have been so well looked after by Andrew and Nico at Pymms of Brundall, such good valuable advice - I really had these lovely helpful experts on my side. They were so good, really. I don't know what I did to get such good luck having them for my agents - but actually it wasn't just luck - I chose them as carefully as I in my inexperienced way could. (They had so impressed me when I bought a house via them in the past, especially compared to my own terrible agents at the time.) I have seen some funny things going on in the world of buying and selling houses, and Andrew and Nico and the team were, I swear, beacons of light for me, guiding me through it all. Andrew is so experienced and really looked out for me, as did Nico with his relaxed confidence. I would recommend them to anybody, and you would be doing yourself a big favour choosing them to act for you. I got a great price for my place from good buyers, and they were so helpful when I needed a bit of guidance and advice in choosing my next place. Really went the extra mile - or ten. Thank you, guys. Their office is nice too, a happy atmosphere, a happy team, which is good.
Anna Morgan, Brundall
Just a quick email to say how happy we were with Charlie. We have spoken to a number of estate agents, so many of them I found so fake and what I would call 'salesy'. I cant express enough how much that irritates me, but, Charlie was genuine, talked to me like a normal human and not like im a 5 year old, he kept us up to date with everything, called us after every viewing with feedback, offered us advice and was just a nice bloke, and couldnt have asked for a better service. We will 100% be using him/pymm next year when we sell our next project.
Excellent service from Pymm and Co, Fast and Friendly response to any query. They kept me updated all the time and quickly rectified any small issues. Would highly recommend renting through them.
What a pleasure to deal with this company when renting out my property, their team are friendly and professional. They were quick to respond to any questions I had and arrange everything for me. I would highly recommend using Pymm and Co , what a great company to deal with .
Top company, very helpful and efficient in letting two properties out for me.
Pymm & Co offer a very professional service and I found their staff to be extremely knowledgeable and approachable. Nothing was too much trouble and they kept me informed from start to finish. very impressed with their service and wouldn’t hesitate to recommend them.
Decent from. Top bloke, Leon; the Ronaldo of Norwich Estate Agents. Great Service.
My experience with this company has been absolutely second to none. Efficient, courteous and above all they do what they say they will do, which these days is very hard to find. Every member of the team i dealt with was fabulous and I wouldn't hesitate in recommending this company to anyone. Superb.
The staff have been amazing- and so patient with me. I would definitely recommend Pymm & Co - they are very professional and friendly
Absolutely amazing service from Alisha! Made my move into Norwich super smooth and answered any questions I had quickly and efficiently. Every aspect of the process dealt with fairly and very professionally - would recommend Pymm&Co to anyone looking to move in the area. Thank you :~)
Many thanks Leon for all the help you gave Carole, Steve and myself with my move from Sheffield to Norwich. You kept us in touch with up to date information as I was not being kept informed from my end. It took a long time but I got here in the end.
I found Pymm and co. to be very helpful and responsive. They have a great team of property consultants who get on the case with any issues. They are friendly and reliable and I felt I could trust them to offer common sense support. They have seamlessly continued to operate during the pandemic with excellent customer service. Pymm offers a great service in terms of property management and their repairs and cleaning operatives offer a high quality and good value service. I would recommend them.
Alisha did an excellent and efficient only property in Norwich. Many thanks
While looking for new accommodation for the first time in over ten years which was a nervous and stressful situation, I dealt with a few local estate agents. Several of these companies seemed to ignore me and failed to reply to my questions and enquiries which was very frustrating - only one company seemed to act like they had my best interest as a tenant in mind.
Throughout the whole process, everyone I dealt with at Pymm & Co was incredibly friendly, helpful and polite. The main person I was dealing with was Grace and I couldn't have wished for a better agent to help guide me through the whole process. At every step of the way she was able to help me with every question I had and make the application as painless and stress-free as possible.
I would highly recommend using Pymm & Co as a letting agent.
The Letting Team were helpful in establishing our first let. Sarah has professional insight into the lettings market and advised us of all landlord obligations. Alisha has a positive, helpful approach, responding quickly to our queries and keeping us informed of progress. The team as a whole have valued experience and a friendly and informative manner.
Sam, in property maintainence.was extremely efficient in obtaining permission for me to have a pet cat. My wife passed away recently and I was finding it difficult to accept this. My daughter-in-laws mother passed away last week and her cat, who she had had for ten years, from a kitten, would become homeless was a problem. The family could not take because they all had dogs. I was approached, as I lived alone, and I jumped at the chance. Unfortunate!y my tendency agreement did not allow pets. There was a deadline before the cat would have had to been put into a home. I contacted Sam at very short notice and she obtained permission for me to have the cat in the Nick of time. Sam was not only very efficient but showed that she CARED, which was very refreshing.
I've had a great experience letting our house with Pymm and Co. Moving from abroad, we've had a lot of tricky logistics to organise and Alisha went above and beyond to help me and my family feel comfortable with our decision to rent the house . She was always quick to respond and a pleasure to deal with. Thank you for your help.
Moving on my own after 10+ years was a nervous and stressful situation. In all my dealings with Pymm&Co they have been nothing short of exemplary and have really helped put my mind at ease and helped with any questions that I have had where other local letting agents were unwilling to assist. A special mention must go to Alisha who has been a huge help in my move and who has been an absolute pleasure to deal with at every step of the way
Great effort by Sarah and Lettings team. Brilliant communication and advice. Found tenants quickly and no fuss. Thoroughly recommended.
Absolutely amazing service from Theresa who I watched showing people round the bungalow I was selling. She was so enthusiastic and positive about everything. I loved listening to her really selling it. Theresa is a credit to Pymm & Co, and by far the best estate agent I have met for showing potential buyers around properties. Very professional, polite and friendly
Moved into my new rented apartment today. Just wanted to say a special, ‘thank you’ to Alisha Berry for her help and support throughout the whole process - l felt in good hands right from the start. Any hint of an issue and Alisha was right on it. Thank you Pymm and Co but more especially, thank you Aisha. With kind regards.
Alisha from the letting team was great to work with. She is an effective communicator and was always responsive to any questions I had. Alisha was helpful and understanding of my circumstances. Alisha ensured that I had everything prepared, in order to make me a landlady who is compliant with the regulations, which govern letting arrangements in the UK. I am very satisfied with the service provided by Alisha.
Selling our flat, which we had bought for cash as an investment property, was proving to be a challenge due to a clause in the lease which most mortgage companies don’t like. None of the Norwich estate agents we tried were able to find the right kind of buyer until we decided to try Pymm & Co. I met with Leon, who understood immediately what was needed, and within a week we had a cash buyer. However that was only the start of the story. The buyer’s solicitor was sending our solicitor questions that only required a look at the lease to answer; then it turned out the ‘cash’ buyer needed to realise some funds before they could exchange. Leon remained on top of this all the way through the tortuous four months it took to complete, with Emma taking over and maintaining the pressure on both buyer and solicitor while Leon was on holiday.
We’ve been buying and selling properties for more than 40 years, and have seen the way online sites like Rightmove and Zoopla have changed the market. Many estate agents now just sit back and wait for enquires, show prospective buyers around the property, send a follow-up e-mail and then wait for the ‘phone to ring with an offer which they simply pass on to the seller. It was so refreshing to find an estate agent who still operates in such a professional, proactive manner, negotiating an offer on our behalf (upwards!) and keeping on top of the entire process through to completion. For anyone, like us, who still expects a high standard of personal service, I wholeheartedly recommend Leon and the team at Pymm & Co. Thank you.
Very polite and professional. Helped with every enquiry I had
Excellent service, which I would recommend to anyone. The team kept me posted every step of the 'not so simple' sale of my property (divorce). Leon in particular was not only able to advise, update and keep my stress level to an absolute minimum, but keep his and my sanity intact. I'd be happy to use Leon and the team in future.
As our conveyancing solicitor was incredibly difficult to contact and downright unhelpful, we looked to Rachel Ingleby at Pymm's to keep us informed and to chase the various solicitors on our behalf. Rachel was unfailingly proactive and helpful in what is, sadly, a very challenging and stressful time. House-buying and selling in England is unnecessarily complicated, time-consuming and fraught with difficulties. Without Rachel's efficiency and persistence the whole process would have been even worse than it was!
Peter ,and Elizabeth Dawes
Alisha from Pymm & Co has been absolutely brilliant all throughout the letting process. She was efficient, helpful, friendly and has bent over backwards to make this an easy transition. I would highly recommend the service. I can’t fault it! Thanks Alisha!
I used Pymm following a recommendation from a friend and was not disappointed. The service I received was impeccable. From valuation through to (very quick) completion of sale the team were fantastic! Easily contactable when I needed them, knowledgeable, efficient, professional and organized at every turn. My brother who was also going through the sale process at the same time but with a different agent could not believe how easy my experience was in comparison with his. He has vowed to use Pymm next time!
I moved into my new place 7 months ago and thanks to Leon and the team they kept me posted on basically every step of the purchase, to be honest I felt comfortable and in safe hands in every way possible so thanks again to all involved
Great service very professional all the way through the process helpful efficient would not hesitate using again so thanks Leon and all staff at the Norwich shop
Pymm & Co were initially contacted to sell my late mothers property. At the time other estate agents were contacted, but pymm & co were chosen to act on our behalf due to their professionalism, direct and honest approach and advice. They delivered as per their promises and sold the property in less than 2 weeks at least 15k above what the other estate agents stated. I found that other agents wanted a quick sale but Pymm & Co wanted the best for me. Communication with them is excellent and was always able to speak with the right person within the team, and they helped manage the sale all the way to the point of completion. In fact I was so impressed that I have decided to use them to rent out another property I own and haven't bothered contacting other letting agents. I can definitely recommend using Pymm & Co.and can say whether you are a buyer, seller, potential landlords renter they will work hard for your best interests
Pymm & Co. Lettings Limited registered office in England and Wales: 2 - 4 Ber Street, Norwich, Norfolk, NR1 3EJ. Company Number 6658705
JKH Development Ltd t/a Pymm & Co. Limited registered office in England and Wales: 6 Ber Street, Norwich, Norfolk, NR1 3EJ. Company Number 6589351